1

Loyalty Point
Module

The loyalty point system that rewards transactions, customer interactions and other positive customer behaviour with loyalty points. The Loyalty Point Module consists of two main components that can be activated independently of one another: Rule Engine and Transaction Module.

2

Webshop
module

Shop with extensive personalisation and segmentation capabilities. Import functionality for supplier products. Export functionality for fulfilment parties. Optional: CMS access for suppliers.

3

Customer Insights
Module

Enrich and analyse customer profiles for optimal customer overview. Optimised to process millions of customer profiles. Includes business intelligence dashboard with relevant management information.

4

Customer Care
Module

Up-to-date customer overviews, transaction overviews and the possibility to reward customers with loyalty points (compensation points). A ticketing system is used for customer support management.

5

Social Rewarding
Module

Links to social (media) platforms. Customer interaction in customer forums and on social media platforms like Facebook are recognised and rewarded. The use of API connections makes it possible to link to third party social engagement solutions.

6

Near Field
Communication Module

Links to mobile devices with an NFC chip (form of wireless communication) and chip card readers: NFC chip card reader and Terminals (Mifare readers). An API is also available for external supplier checkout systems.

7

Ticketing
Module

Online and mobile vouchers with unique codes (including 3D bar codes and QR codes) and online/mobile couponing. Includes voucher validation, inventory and code management.

8

Campaign
Management

This module offers extensive personalisation and segmentation capabilities and ensures optimal customer dialogue via e-mail, social media, text message and print.

Nuon offers loyaltypoints to all its customers who subscribe to Nuon Exclusief. More loyal customers are rewarded with more points. An advanced marketing automation programme then builds an exclusive customer relationship.

OVMiles is an innovative savingsprogramme by the RET, using NFC technology the programme is connected to the Public Transport chipcard. It rewards customers for travelling by public transport in the Rotterdam region, and for social behaviour.

Buying a Staatslotterij ticket in-store, online or via subscription is rewarded within the Club Staatsloterij. The sweepstake points can be used for a monthly Super-prize or winning Instant-prizes that are rewarded in real-time.